I see that the number of Dexit terminals has reduced to almost nothing, and now they’re offering refunds of outstanding balance. Looks like it’s dead.
I’ve had a love/hate relationship with Dexit. It was almost a great idea, but offered no significant advantage over cash from the bank machine. I wonder how long it will be before you can buy the old terminals in Active Surplus?
Though I still hate Dexit, I have found a place to use the remaining balance — the Pizza Pizza at the corner of Vic Park and Sheppard. Yes, their pizza is still like damp cardboard, but they have passable salads.
They still need to work on the reliability of their terminals, and training staff. The other day they said my debit was authorised, when clearly nothing had come off the tag. They wouldn’t take the cash I offered (their screen showed a green thing), so yay Dexit, free food!
Coo, was I really all fired up about Dexit, like I appear to have been in January 2004? ‘Cos, basically, Dexit sucks.
The coffee place I get my morning fix got rid of its unreliable Dexit machine when it changed hands. So I’ve got nearly $70 sitting on the useless Dexit tag, doing nothing.
Today I called for a refund, and discovered that Dexit won’t refund your balance. I wouldn’t have signed up for it if I’d known there’d be this in the ultra-sneaky Dexit user agreement (PDF):
Only in the event of your death (and upon receipt of such documents as Dexit reasonably requires in such circumstances as to whom is entitled to your estate funds), or Dexit closing your Dexit Account without cause, will the remaining funds in your Dexit Account be repaid to you. “Cause” will include any violation of this Agreement, any fraud or attempted fraud, any other operation of the Dexit Account or use of a Dexit Tag in an unsatisfactory manner, or non-use of your Dexit Account for over three (3) years.
So, do I hafta kill myself to get my money back?
Oh, and Dexit’s phone support staff are untruthful. I needed to speak to a supervisor. They promised one would call before 8pm this evening. It’s 9:55 now, and I’ve heard nothing.
I noticed that one of the PATH Tim Hortons now has a Dexit machine. I’m glad I can’t remember where it as, as I think I’d die if I went there too often.
I just signed up for Dexit, a direct payment smartcard thing that’s just starting up in downtown Toronto. It looks useful, if only to cut down the huge amount of small change I have.
The ergonomics of the card could be better. It’s about the width of a quarter, but twice as thick, so doesn’t fit well into your credit-card wallet. I think it’s supposed to go on your keyring, but I don’t often carry one. We’ll see how it goes.