Sympatico are hopeless. Not merely can they barely keep a DSL carrier open for a few minutes at our house, but they also have crazy support policies.
They only way that they will support me is if I lug Catherine’s eMac downstairs, and have it hanging straight off the DSL modem. They won’t support any of my linux boxes, and they won’t consider talking to me if I have the Linksys router in place. The fact that I can see their modem losing carrier and trying to resync even when there’s nothing connected to it doesn’t seem to matter to them.
And for this aggravation, I pay $60 a month. Their technical support seems to have got a bit more evil since they partnered with MSN. I think I’m in the market for a new service provider.