{"id":2394,"date":"2006-01-24T23:06:53","date_gmt":"2006-01-25T04:06:53","guid":{"rendered":"http:\/\/scruss.com\/blog\/?p=2394"},"modified":"2006-01-24T23:07:25","modified_gmt":"2006-01-25T04:07:25","slug":"my-letter-to-etymotic","status":"publish","type":"post","link":"https:\/\/scruss.com\/blog\/2006\/01\/24\/my-letter-to-etymotic\/","title":{"rendered":"my letter to etymotic"},"content":{"rendered":"<p>To:\t\t<a href=\"http:\/\/\">Etymotic Research Inc.<\/a> Customer Support<\/p>\n<p>I recently placed an order with you for accessories for my <a href=\"http:\/\/etymotic.com\/ephp\/er6i.aspx\">Isolator ER-6i<\/a> headphones. I was very disappointed when <a href=\"http:\/\/www.ups.com\/\">UPS<\/a> added an additional brokerage charge of approximately US$27 (plus taxes and duties) to the order. Since the value of the the order was only $43, your courier&#8217;s brokerage charge was almost two-thirds the value of the goods ordered.<\/p>\n<p>Please consider using another courier for Canadian orders. USPS\/Canada Post&#8217;s brokerage charges are much smaller, of the order of $5.<\/p>\n<p>I would also like to note that none of your agents in Toronto seems able to stock these spares. I visited all three of the dealers mentioned on your website:<\/p>\n<ul>\n<li><a href=\"http:\/\/www.long-mcquade.com\/\">Long &#038; McQuade<\/a> had no stock, and didn&#8217;t seem particularly keen on ordering any for me.<\/li>\n<li><a href=\"http:\/\/carbonation.com\/\">Carbon Computers<\/a>, though very helpful, only had eartips for the ER-6, and didn&#8217;t know that they wouldn&#8217;t work with the ER-6i.\n<\/li>\n<li><a href=\"http:\/\/cpused.com\/\">CPUsed<\/a> sold me an incomplete bag of ER6-14 eartips; only 6 tips for the full price of 10. When they weren&#8217;t assuring me that they&#8217;d work with the ER-6i, they were trying to sell me a set of Shure E2C headphones, which they said were better.\n<\/li>\n<\/ul>\n<p>Up until now, I have been widely recommending your products. Until I know that you&#8217;re serious about supporting your Canadian customers, however, I cannot recommend your products to anyone in this country.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To: Etymotic Research Inc. Customer Support I recently placed an order with you for accessories for my Isolator ER-6i headphones. I was very disappointed when UPS added an additional brokerage charge of approximately US$27 (plus taxes and duties) to the order. Since the value of the the order was only $43, your courier&#8217;s brokerage charge [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[14,10],"tags":[705,1329,1200,85,994,946,823,1353,734,1020,1317,1400,921,1113,1121,1122,166,1182,759,365,1345,51,538,273,43,1269,923,858],"class_list":["post-2394","post","type-post","status-publish","format-standard","hentry","category-choons","category-o-canada","tag-art","tag-bag","tag-canada","tag-car","tag-carbon","tag-cc","tag-computer","tag-count","tag-disappointed","tag-etymotic","tag-headphones","tag-helpful","tag-hp","tag-ice","tag-long","tag-mcquade","tag-old","tag-phone","tag-php","tag-red","tag-ren","tag-search","tag-stock","tag-taxes","tag-toronto","tag-ugh","tag-uri","tag-web"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/pQNZZ-CC","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/scruss.com\/blog\/wp-json\/wp\/v2\/posts\/2394","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/scruss.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/scruss.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/scruss.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/scruss.com\/blog\/wp-json\/wp\/v2\/comments?post=2394"}],"version-history":[{"count":0,"href":"https:\/\/scruss.com\/blog\/wp-json\/wp\/v2\/posts\/2394\/revisions"}],"wp:attachment":[{"href":"https:\/\/scruss.com\/blog\/wp-json\/wp\/v2\/media?parent=2394"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/scruss.com\/blog\/wp-json\/wp\/v2\/categories?post=2394"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/scruss.com\/blog\/wp-json\/wp\/v2\/tags?post=2394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}