Categories
goatee-stroking musing, or something

the customer is always

Can I just say that the audio department of Long & McQuade at Ossington & Bloor is easily the worst sales experience possible? Not merely did the assistant (in the loosest possible sense) doubt the availability of an item that I’d previously confirmed with the distributor as being sold by L&M, but when I queried the go-away-and-leave-me-alone price he quoted, he aggressively queried where I’d seen a better price.

Sorry, but you’ve lost a sale. You may have lost me as a customer.

Update:  I just got a Canadian price from RVA which is at least $20 less than the US web price that the loser in L&M said wasn’t possible. A-ha ha, you suck, Long & McQuade!

Categories
choons o canada

my letter to etymotic

To: Etymotic Research Inc. Customer Support

I recently placed an order with you for accessories for my Isolator ER-6i headphones. I was very disappointed when UPS added an additional brokerage charge of approximately US$27 (plus taxes and duties) to the order. Since the value of the the order was only $43, your courier’s brokerage charge was almost two-thirds the value of the goods ordered.

Please consider using another courier for Canadian orders. USPS/Canada Post’s brokerage charges are much smaller, of the order of $5.

I would also like to note that none of your agents in Toronto seems able to stock these spares. I visited all three of the dealers mentioned on your website:

  • Long & McQuade had no stock, and didn’t seem particularly keen on ordering any for me.
  • Carbon Computers, though very helpful, only had eartips for the ER-6, and didn’t know that they wouldn’t work with the ER-6i.
  • CPUsed sold me an incomplete bag of ER6-14 eartips; only 6 tips for the full price of 10. When they weren’t assuring me that they’d work with the ER-6i, they were trying to sell me a set of Shure E2C headphones, which they said were better.

Up until now, I have been widely recommending your products. Until I know that you’re serious about supporting your Canadian customers, however, I cannot recommend your products to anyone in this country.