The left channel of my Etymotics just gave out.
To: Etymotic Research Inc. Customer Support
I recently placed an order with you for accessories for my Isolator ER-6i headphones. I was very disappointed when UPS added an additional brokerage charge of approximately US$27 (plus taxes and duties) to the order. Since the value of the the order was only $43, your courier’s brokerage charge was almost two-thirds the value of the goods ordered.
Please consider using another courier for Canadian orders. USPS/Canada Post’s brokerage charges are much smaller, of the order of $5.
I would also like to note that none of your agents in Toronto seems able to stock these spares. I visited all three of the dealers mentioned on your website:
- Long & McQuade had no stock, and didn’t seem particularly keen on ordering any for me.
- Carbon Computers, though very helpful, only had eartips for the ER-6, and didn’t know that they wouldn’t work with the ER-6i.
- CPUsed sold me an incomplete bag of ER6-14 eartips; only 6 tips for the full price of 10. When they weren’t assuring me that they’d work with the ER-6i, they were trying to sell me a set of Shure E2C headphones, which they said were better.
Up until now, I have been widely recommending your products. Until I know that you’re serious about supporting your Canadian customers, however, I cannot recommend your products to anyone in this country.
Etymotic — makers of otherwise fine headphones — must really hate its Canadian customers. Not merely do the local suppliers not stock replacement eartips, but getting them shipped from the US incurs UPS‘s unbelievable brokerage charge, which approaches the value of the parts you’re ordering.
A more coherent posting will come later when the old strongly-worded letter of complaint goes out.
I always thought that earbuds would never work for me; they always seemed to fall out. While I like my Sennheiser open headphones, they need to be cranked up to almost full volume to hear over the TTC’s rumbling.
I just got a pair of Sony earbuds with different-sized earplugs, and sure enough, with the left ear set one size smaller, they stay in. They also sound great!