big ole bagel

City Cafe Bakery, at the corner of Victoria & Strange (!) in Kitchener has the best bagels.

I hadn’t been there for years. Last time was with Steve Izma (typesetter and BTL Books guru) and his family, who are regulars.

Being Scottish and consequently dough-addicted, CCB is heaven.

my letter to etymotic

To: Etymotic Research Inc. Customer Support

I recently placed an order with you for accessories for my Isolator ER-6i headphones. I was very disappointed when UPS added an additional brokerage charge of approximately US$27 (plus taxes and duties) to the order. Since the value of the the order was only $43, your courier’s brokerage charge was almost two-thirds the value of the goods ordered.

Please consider using another courier for Canadian orders. USPS/Canada Post’s brokerage charges are much smaller, of the order of $5.

I would also like to note that none of your agents in Toronto seems able to stock these spares. I visited all three of the dealers mentioned on your website:

  • Long & McQuade had no stock, and didn’t seem particularly keen on ordering any for me.
  • Carbon Computers, though very helpful, only had eartips for the ER-6, and didn’t know that they wouldn’t work with the ER-6i.
  • CPUsed sold me an incomplete bag of ER6-14 eartips; only 6 tips for the full price of 10. When they weren’t assuring me that they’d work with the ER-6i, they were trying to sell me a set of Shure E2C headphones, which they said were better.

Up until now, I have been widely recommending your products. Until I know that you’re serious about supporting your Canadian customers, however, I cannot recommend your products to anyone in this country.

review of CanWEA 2005 swag bag

So I’m at the 2005 CanWEA conference for the next few days. The swag bag is a standard nondescript nylon thing, thankfully big enough to take my iBook and a few other bits and pieces. The contents are a bit disappointing, though:

  • a very plasticky flashlight that I may discard after harvesting its batteries.
  • a small bag of jujubes.
  • a copy of North American Windpower magazine (which in itself is quite a decent magazine, so is actually one of the highlights).
  • a trade show guide, but no conference program (they were held up in customs; can’t we print ’em here?)
  • various company brochures, zzzz.

You’ll note an absence of useful pens, pads, USB keys, model turbines, or other special swag. I was hoping for more …

Rolser shopping cart

My late grandmother’s intense dislike of them notwithstanding, it looks like a shopping cart from Rolser Canada could be just the thing for the carfree-about-town. Lugging shopping bags about is teh suk.

The intensely tony Pepper Mill in Hazelton Lanes seems to be the stockist for Toronto.

the ruglonian conspiracy

Alex, who bags groceries at Denninger’s in Burlington commented on my Nairn’s oatcake purchase. Seems he’s from Rutherglen and environs too.