I was trying to send a largish promotional image to our marketing department yesterday. It was too big for e-mail, so I put it on the department share, assuming that marketing could read it. Nope. Moved it to a company FTP site. User has no access to ftp. In the end, I had to send it on a CD, even though I’m pretty sure it originated somewhere inside the company.
I also had to point an (internal) reviewer to an engineering report on our servers. Again, it’s on a share – you know, those things that people are supposed to be able to, y’know, read. No dice. I think the reviewer ended up requesting hardcopy from the original consultant, even though I know the file’s on a server in the very same building as the reviewer. Aagh!
If one company that spends a truckload on IT can’t get communications right, there is no hope for us.